Recent Posts

Fire Damage In Your Charleston Residence Can Necessitate Soot Cleanup Services

5/6/2021 (Permalink)

After a fire, homeowners commonly find soot on ceilings, walls, and other objects or materials in their homes. Most wall surfaces, including painted drywall, brick, or wallpaper, are porous. Soot consists of fine particles that can penetrate deeply into porous surfaces, causing lingering odors and stains.

Most of the time, it's possible to remove soot from ceilings and walls, but in serious cases, it may be necessary to remove, repaint or reinstall affected materials like wallpaper and drywall. To get the best outcome from soot clean-up after fire damage in your Charleston residence, you should hire a professional restoration firm like SERVPRO of Downtown Charleston. Our fire restoration experts are equipped to handle the smoke, ash, and soot cleanup process quickly and effectively. We begin soot cleanup by removing most of the dry soot using a duster, HEPA vacuum or dry cleaning sponge.

When cleaning some surfaces like wallpaper, the appropriate method to use is dry cleaning. Other surfaces can respond well and tolerate wet cleaning procedures. Using a chemical-dry sponge or a dry-cleaning sponge is appropriate when a high oxygen fire has caused soot to build up in a particular area. The soot can smear and leave an unsightly stain if one attempts to use a wet cleaning method. Before we perform any wet cleaning procedures, we test the cleaning solution on an inconspicuous, small area behind a switch plate to see if it causes any staining.

Soot can cause further damage in your home if it is ground and smudged into paint, plaster, wallpaper, walls, upholstery, and carpets. The odor that soot can cause is difficult to eradicate with typical cleaning methods and household products. Normal household vacuums are inefficient in removing soot and ash for they redeposit the particles around a house which can contaminate previously unaffected rooms and areas. Our SERVPRO technicians can use HEPA vacuums to remove soot from the affected areas, including sockets and light switches. If you do not clean these fixtures before use, short-circuiting can occur. HEPA vacuums trap the particles, preventing them from redepositing.

For help in removing soot from your home, contact SERVPRO of Downtown Charleston at 843-577-2470.  We have the tools and expertise to deal with the aftermath of a fire and restore your property to its pre-fire damage condition.

Facebook RSS Trust a Local Team When You Need Hurricane Damage Help | SERVPRO® of Downtown Charleston

4/26/2021 (Permalink)

a yellow hurricane sign with dark storm clouds in the background Tropical storms and hurricane season are right around the corner. Reach out to us if you experience any storm damage.

We’re getting close to tropical storm and hurricane season for the Atlantic Coast. That means it’s time to plan for what you’ll do if a storm strikes here in South Carolina.

No homeowner wants to think about the possibility, but when you live so close to the coast, you can’t avoid it. Coastal living has plenty of benefits. Planning for a storm is just one of the downsides.

Since the National Weather Service started keeping storm records, tropical weather events have made landfall around Charleston 41 times. Of these storms, 25 were hurricanes. That number includes the devastating Hurricane Hugo, which did massive damage to the Charleston area in 1989.

In more recent years, Florence, Matthew and Irma have made landfall here. Each of these storms did significant damage to the state.

The SERVPRO location in Downtown Charleston is owned and operated locally. So, you can trust that if a storm hits the area, the team you’ll connect with has the expertise needed to understand what happens when a tropical system hits the area.

Additionally, our connection with SERVPRO gives us access to other teams in the region. In the event that we need more help to set our community back to its usual beauty, we can get it. You can count on us to help you quickly.

And we’re on-call 247. No matter when disaster strikes, you can get in touch with our team when you need us most.

We can’t prevent tropical weather from striking our community. But we can do a lot to be sure the resources we need to recover are locally available.

If your home is damaged due to a fire or any other cause, you can always count on us for restoration assistance. We have teams who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help you.

Why We Can Handle Any Size Fire Damage In The Charleston Area

4/15/2021 (Permalink)

Common Issues Restoring Fire Damage to a Charleston Kitchen

When a cooking fire gets out of control, leaving fire damage behind, there are numerous challenges to restore the kitchen to its preloss condition fully. Due to the possibility of spreading soot, fire loss should be professionally restored.

SERVPRO of Downtown Charleston technicians know any loss to a Charleston home is stressful, and fire damage to a kitchen is especially hard as it is one of the rooms in the house the entire family uses regularly. 


As part of the extensive training the technicians undergo, nothing is more important than making homeowners feel at ease during the restoration process. The techs work hard to save homeowners the cost of replacing damaged items through their cleaning and preservation methods to return the home and contents to their pre-fire condition.

Cleanup of Charred Materials

Items and building materials without the potential for restoration and reuse get removed from the premises quickly. The techs photograph and enter the things on a detailed report, including photos to prove the loss, to assist the homeowner in expediting their insurance claim.

Water Damage 

When the fire gets extinguished, water is often an issue as part of the fire loss mitigation. The techs use portable pumps to extract the water and contain the area during drying to avoid spreading soot throughout the home. 

Restoration of Items

SERVPRO of Downtown Charleston techs has access to advanced cleaning solutions as well as methods to ensure damaged items have the best chance for a positive outcome from fire or smoke damage. Immersion cleaning works well on non-porous items, and the use of certain solvents releases the grip smoke residues can have on objects. 

Foodstuffs Probably Have to Go

Soot particles can be smaller than the human eye can see and can travel along the grooves of screwtop containers and contaminate foods. Anything other than canned goods will most likely require disposal for possible contamination.

Odor Control

The final layer of fire damage mitigation involves odor neutralizing. SERVPRO of Downtown Charleston has cleaners to get rid of smoke residues and also equipment to eradicate odors at the molecular level, never to return. 

Call SERVPRO of Downtown Charleston at 843-577-2470 to handle any size fire damage to your property and contents and use their advanced restoration techniques to make the loss "Like it never even happened."

Why You Can Rely On Us for Any Large Loss Response

4/15/2021 (Permalink)

In the event of a major storm, fire, or flood in your Downtown Charleston commercial property owners may obtain a quicker and more professional response from a local franchise location of a national restoration company. Here are three reasons to choose SERVPRO to handle any catastrophic loss.

  1. Several Franchise Locations

SERVPRO has over 1,700 franchise locations. This means that the closest professionals can arrive on-site in four hours or less, which may be faster than other regional mitigation and restoration services. In the event of widespread damage from fires, flooding, or storm damage, additional experts and equipment may report from nearby locations to assist in the cleanup and repairs.

  1. National Corporate Support

The support of one of the nation's leading mitigation and restoration companies allows the local franchises to be better trained and equipped than most independent companies. Insurance jobs are only offered to locations that satisfy all the requirements of a 21-point Participation Agreement. This oversight and company-wide services such as the Claims Information Center elevate the standard of service and make SERVPRO the perfect choice in the event of catastrophic loss.

  1. Industry-Leading Standards

This national corporation is also a certified training school for the Institute of Inspection Cleaning and Restoration. Each franchise must employ at least one technician who specializes in a particular area such as storm or fire damage to maintain certification. The IICRC requires technicians to obtain continuing education credits to ensure that professionals keep up with current best practices in the mitigation and restoration field. This means that the work performed by these employees will be up to the highest standards in the industry. Allowing our customers to have the best experience possible. All of these factors enable SERVPRO to respond to catastrophic loss caused by fires, flooding or storms faster and handle them more effectively than independent mitigation or restoration companies. Within one hour of contacting the national corporation, property owners can expect a response from a franchise in Charleston, SC.

Your Landscaping Can Protect Your Home From Water Damage | SERVPRO® of Downtown Charleston

4/5/2021 (Permalink)

a person with green garden gloves putting down brown mulch Spring can lead to large storms. Contact SERVPRO of Downtown Charlestown if you encounter any water damage from excess rain.

If you’re like most homeowners, you do a lot to ensure your home is safe and protected. You probably also do a lot to care for your home and ensure it looks as appealing as possible.

With all the home improvement shows airing on television recently and all the extra time we’ve had at home, it’s no wonder that so many of us have turned to DIY projects and gardening to fill our time and beautify our space.

But did you know, with the right landscaping choices, you can both make your home more beautiful and protect it from damage? It’s true!

Properly landscaping your home is just one of the ways you can help avoid water damage, especially during the rainy spring and summer seasons.

Here are some tips from experts that will make it easier to make your home more beautiful and protect it from the watery onslaught of severe storms.

Protective Landscaping Tips

Keep these tips in mind when you start working on your landscaping.

Consider using plants that are native to the Charleston area. Native plants can be beautiful. And they can help you by making your yard less prone to flooding and drainage issues. Local experts are great resources for information about native plants. There are online resources, too. You can check out some plants native to South Carolina here.

Grade and slope your yard appropriately. You don’t want water moving toward your foundation. Do what you can to ensure it moves away instead. This can protect your home’s foundation from possible water issues.

Don’t put your mulch directly against your house. Mulch can hold moisture or water. Leave a small gap so that it doesn’t have the opportunity to damage your home’s siding.

If you need help dealing with damage caused by water, fire, or any other issue, we’re here to help you restore your home. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about us and how we can help you restore your home to its original state.

When they call you...Call us!

4/5/2021 (Permalink)


The first 24 hours following a water incident are the most important in preventing secondary or permanent damage. 

  • SERVPRO of Downtown Charleston is nearby and ready to begin water restoration services 24 hours a day, 7 days a week. 
  • A uniformed SERVPRO of Downtown Charleston professional arrives onsite usually within 4 hours of notification 
  • Our staff undergoes extensive water restoration training and certification at SERVPRO’s in-house IICRC-Approved training school to ensure water-damaged structures are dried to meet industry standards 
  • We utilize a real-time electronic claims information center to provide you with accurate reporting on the progress of the claim 


They look to you to handle the situation. You collect information from them and provide reassurance everything will be returned to normal. 

Research indicates the arrival of a cleanup and restoration company following a water incident signifies to the property owner a resolution to the problem, is beginning. A SERVPRO of Downtown Charleston professionals is often viewed as a hero arriving to save them from distress. As their insurance provider sending this service, you can become the hero for helping them in their time of need. Contact the company with 40 years of experience providing water damage mitigation for insurance companies and their insureds nationwide. 

SERVPRO of Downtown Charleston professionals understands your priority is helping restore your insured’s property and peace of mind while minimizing the loss on a claim. 

Franchise technicians are trained to help:

-Limit the extent of the damage

-Reduce the claim cost 

-Provide real-time electronic claims reporting

-Reduce the length of time the claim is open

So before any further water damage occurs to your insured’s property and belongings, contact SERVPRO of Downtown Charleston at 843-709-0145

Duct Cleaning In Charleston

4/2/2021 (Permalink)

Sweep away years of dust and dirt to help reduce the potential for damage and health risks. Since the ventilation system is often the biggest culprit in poor indoor air quality, inspecting the ductwork should be a high priority. In most cases, the HVAC system has been operating for some time without much attention. Dirty ducts can circulate odors and contaminants such as mold and irrational dust throughout your building or home. 


Inspecting the heating, ventilation, and air conditioning unit is a service offered by SERVPRO of Downtown Charleston professionals. Keeping the HVAC system and ductwork clean can potentially extend the life span of the equipment by allowing it to operate at peak condition, which may save you money. 

SERVPRO of Downtown Charleston professionals uses a portable ventilation and air duct cleaning system to remove years of dust and grime. 


SERVPRO of Downtown Charleston professionals will inspect your HVAC system and ductwork and make recommendations about the way to address any indoor air quality concerns. This inspection can save you money and provide peace of mind on the health of your HVAC system and ductwork. 

In some circumstances, such as after fire, smoke or suspected mold growth, duct cleaning may become an essential part of the cleanup process. In these cases, SERVPRO of Downtown Charleston can often restore the HVAC system and ductwork to pre-damage condition. 


  • Remediate bacteria, fungi, and mold 
  • Reduce the potential for mold growth
  • Restore peak energy efficiency 
  • Eliminate offensive odors 
  • Provide free written inspections and estimates 

CALL US TODAY AT 843-709-0145

Dryer Vent Fires

4/1/2021 (Permalink)

One of the most common causes of fires is also perhaps the most preventable.

Dryer vents connect from your clothes dryer, and can build up lint. If not cleaned out properly, the air cannot flow properly, and a fire can result. This type of fire happens most frequently in homes, posing dangers to adults and children.

According to the U.S. Fire Administration, 2,900 home clothes dryer fires are reported each year. These fires cause an estimated 5 deaths, 100 injuries, and $35 million in property loss. The U.S. Fire Administration also reports that the leading cause of home clothes dryer fires is failure to clean them (34 percent).

Apart from cleaning your dryer vent, the U.S. Fire Administration has suggestions to enhance safety when using your clothes dryer:

  • Don’t use a clothes dryer without a lint filter or with a lint filter that is loose, damaged or clogged.
  • Don’t overload the dryer.
  • Don’t use a wire screen or cloth to cover the wall damper. They can collect lint and clog the dryer vent.
  • Don’t dry anything containing foam, rubber or plastic. An example of an item not to place in a dryer is a bathroom rug with a rubber backing.
  • Don’t dry any item for which manufacturers' instructions state “dry away from heat.”
  • Don’t dry glass fiber materials (unless manufacturers' instructions allow).
  • Don’t dry items that have come into contact with anything flammable like alcohol, cooking oils or gasoline. Dry them outdoors or in a well-ventilated room, away from heat.
  • Don’t leave a clothes dryer running if you leave home or when you go to bed.

SERVPRO of Downtown Charleston specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event; as well as mold remediation. We can handle any size disaster!

Call us today at 843-709-0145

BBQ Fires - TIPS

4/1/2021 (Permalink)

Summer is right around the corner and weekend barbeques are just in sight. 

Nearly 9,000 home fires are started by grilling accidents each year. Grills can cause lots of damage, follow these tips this summer to keep your home and family safe.

Here are some BBQ and grill safety tips from NFPA:

  • Propane and charcoal BBQ grills should only be used outdoors
  • Grills and BBQ’s should be placed well away from the home, deck railing and out from under eaves and overhanging branches.
  • Keep children and pets away from the grill area.
  • Keep your grill clean by removing grease or fat buildup from the grills and in trays below the grill.

When fire and water damage strikes, a fast response is critical. We are dedicated to responding 24/7, 365 days a year to your home or business. Our team has the tools and resources to make it “Like it never even happened.”

Call SERVPRO of Downtown Charleston today for your fire needs. 


Tips For Dealing with Business Fire

4/1/2021 (Permalink)

A hot fire that gains momentum can leave a building in ruins with virtually nothing left to save. In many cases, though, a fire is stopped before it leaps out of control; this often results in many items that can be saved and restored. A partial fire loss leaves the business owner with a lot of decisions about what steps to take to save money, to speed up recovery and to clean up the mess. Contacting a professional fire remediation franchise, like SERVPRO of Downtown Charleston is a good start. 

An Inspection Is Critical

A thorough inspection by experienced technicians is the quickest way to know where you stand and to gauge the level of fire loss. The inspection should cover the following areas of your business:

  • The structural integrity of your roof
  • The extent of smoke damage in the building
  • The condition of the walls and flooring
  • The state of electrical and computer systems
  • The functionality of the heating and plumbing systems

For insurance purposes all of the damage should be documented. It's also important to file a timely claim and to understand your policy and your rights. Don't settle for work that is shoddy, that does not match the original and that does not address hidden damages such as soot, water and smoke damage. Do not be afraid to demand timely payment of your claim

A Good Cleanup Is Essential

A stellar fire restoration process will proceed quickly and restore items that can be cleaned of odors and grime. A reputable remediation team will have advanced equipment and a variety of cleaning techniques to get your building back in shape. The company will take the guesswork out of what can be saved and what should be thrown away and bought new. In many cases, clothes and upholstery can be restored to excellent condition again. The fire loss might not be as extensive as originally thought.

Call the professionally trained professionals today at SERVPRO of Downtown Charleston at 843-709-0145.